MS Dynamics in Action Within Healthcare

Microsoft Dynamics has the potential to fundamentally change organizational healthcare delivery at every level of an operation. The tool is only limited by the creativity of the managers using it for information and decision-making.

As eloquently stated in the Hippocratic Oath, the goal and mission of any healthcare provider are to provide the best possible care and treatment for patients, to heal where possible and to stop pain and suffering when doable. Unfortunately, neither are a simple task that can always be performed with a choice of tool or pharmacology. Providers are always challenged with bureaucracy when caught up in institutions, inefficiency with the wrong people in the wrong roles, less-than-stellar decision-making under duress, processes that need streamlining and costs that need controlling. And the root of many of these problems boils down to accessing the right information in the right format and the knowing what to do with it when obtained.

Microsoft Dynamics is more than just a database software. It can give a health care provider clear solutions for decision-making that are unique to medical practices. That means the software can be tailored to the work issues and problem-crunching that physicians and nurses need daily. At the same time, hospital and medical facility administrators need cost, personnel, and resource allocation information for their decision-making as well. Where the physician needs the right information to heal, the manager needs the right information to keep the lights on and payroll paid.

By providing targeted data control as soon as it is entered, allowing system managers and doctors to see real-time reports versus stale data compilations, Microsoft Dynamics can give health providers the means and toolbox to keep a lid on costs, find the roadblocks that are slowing down processes, and most importantly improve the patient experience. The amazing part of the MD advantage is that all of these things can be done simultaneously; one is not compromised by providing the other which is an essential difference so often lost in management decision tradeoffs.

The financial, administrative and personnel management side of the health organization can see:

• Real-time funding and expense activity in total and by specific provider unit.
• Payroll and personnel information are handled with a higher level of security and control than with separate, stand-alone tools so common in personnel management.
• 24/7 access to customer/patient and coverage data whether a provider is looking at on a desktop PC or with a mobile tablet.
• Increased productivity due to far greater information access across organizational lines.

For patients the enhanced coordination of services and treatment becomes apparent. The improvement in organizations reducing case guessing and improves accurate information delivery, and that means physician and nurse decision-making about how to deal with patient conditions in front of them daily. Additionally, time spent on patient needs is improved versus provider staff feeling overwhelmed with too many cases and not enough case information about them. Most importantly, physicians can increase their proactive approach, using the patient’s case history to determine the most effective education tools and health improvement practices that match a patient’s given case needs.

Just as important, Microsoft Dynamics increases health providers’ ability to meet regulatory compliance in the various requirements they have under federal HIPAA rules and state rules as well. Compliance is often proven best with documentation, and MD systems allow easy storage, categorization, and searching after the fact for specific files. Additionally, Microsoft Dynamics ensures that managers can rely on the integrity of their records not being corrupted over time.

With the three foundational pillars of medical information access, patient care, and regulatory compliance, Microsoft Dynamics has the means to take healthcare to the next evolutionary level of performance. Take a close look and your organization will find that Microsoft Dynamic’s capabilities offer your health system programs the ability to be so much more, and the core attribute is better information control.

Written by Carl Fransen

posted on January 5, 2017

Carl Fransen

My passion is to make my mark on the world in a positive and lasting way. I want to set an example for my son that his father can compete with integrity in today’s world, be very successful, and leave the world a better place for him.

Combining my technical/business-based education with a long career steadily progressing up the corporate ladder, I decided to build a company that held true to my values. So, I founded and designed the next generation of IT support firm: CTECH Consulting Group Inc. We are a completely automated, cloud-based IT company designed to compete against any other IT firm without the overhead. We promote a lifestyle to all our staff where they can work anywhere, at any time, access any information on any device that is relevant to their job, and collaborate with anyone they want to.