Have You Dealt with a Malfunctioning MacBook Pro? Apple Finally Admits to Hardware Issue

Whether it’s for business or personal use – there’s not much more frustrating than a malfunctioning computer.

What’s worse, though, is when you have to shell out your own money to correct what’s clearly an existing issue with hardware. Now, after successfully battling a class-action lawsuit over the matter last year, Apple has finally admitted a long-running issue with MacBook Pro’s hardware and has begun to offer free repairs.

• In late 2014 a lawsuit was brought against Apple by a large number of customers claiming that the MacBook Pro’s they purchased in 2011 had severely defective graphics cards that Apple should pay to repair.
• While for a while Apple maintained it wasn’t their issue, it was clear quickly that it wasn’t an isolated problem – a Change.org petition gained nearly 40,000 signatures calling for Apple to issue replacements.

Too Little Too Late?

Apple had the lawsuit dismissed in January of this year when the Judge in the case ruled that the “plaintiffs have failed to allege that Apple’s logic boards were unfit for their ordinary purpose or lacked a minimal level of quality.” – but now, Apple seems to have changed their position.

Last month the company announced they would repair affected products free of any charge. There’s currently no real indication of how many MacBook’s were affected by the issue over the past four years, though Apple does contend that a percentage of the products may exhibit:

• Distorted video (especially when watching HD)
• Failed video
• Unexpected system restarts

The free repair program began last month in the U.S and Canada and rolled out throughout other parts of the world as well – it’s set to run until February 27, 2016. Many customers are upset that the program involves no refunding; they’ve already spent money trying to repair their MacBook Pro’s when Apple denied the issue, and many have outright bought new computers and even left Apple behind.

Here are the models impacted:

• MacBook Pro (15-inch Early 2011)
• MacBook Pro (15-inch, Late 2011)
• MacBook Pro (Retina, 15-inch, Mid 2012)
• MacBook Pro (17-inch Early 2011)
• MacBook Pro (17-inch Late 2011)
• MacBook Pro (Retina, 15 inch, Early 2013)

Still, if you’re currently working on a computer that’s still experiencing these issues, you should take your device into an Apple Store or any authorized retailers to get it fixed.

For more of the latest breaking IT news get in touch with CTECH Consulting Group at info@ctechgroup.net or by phone at (403) 457-1478.

Written by Carl Fransen

posted on March 27, 2015

Carl Fransen

My passion is to make my mark on the world in a positive and lasting way. I want to set an example for my son that his father can compete with integrity in today’s world, be very successful, and leave the world a better place for him.

Combining my technical/business-based education with a long career steadily progressing up the corporate ladder, I decided to build a company that held true to my values. So, I founded and designed the next generation of IT support firm: CTECH Consulting Group Inc. We are a completely automated, cloud-based IT company designed to compete against any other IT firm without the overhead. We promote a lifestyle to all our staff where they can work anywhere, at any time, access any information on any device that is relevant to their job, and collaborate with anyone they want to.