Why Outsourcing Your IT Support in Calgary Makes the Most (Dollars and) Sense

Many companies in recent years have been turning increasingly to outsourcing their IT. It’s saving many business owners tons of money, time, and sweat, and is also allowing them to get back to focusing on their core business objectives, among other things. For those business execs looking for IT support in Calgary, you have a great destination for IT outsourcing in CTECH Consulting Group.

Below, we’ve compiled some of the best reasons for outsourcing your IT services in Calgary:

12 Key Reasons Business Executives Choose IT Outsourcing:

It’s More Cost Effective. 

In-house IT staff requires additional expenses of benefits, sick days and training, but with outsourcing, you only pay for the services you need.

Re-Focus on Your Business.

When you outsource your IT, you can focus on the core objectives of your business instead of maintaining systems or handling IT-related problems.

Improved Support.

IT outsourcing companies can provide more support than an in-house team with 24/7/365 monitoring and both on-site and remote support.

Stay more Competitive. 

Having access to winning technology solutions designed to your specific needs by an IT support company can give your business a huge advantage against competitors.

Increased Security. 

Outsourcing your Calgary IT support to experts can guarantee that your system will be best protected against security risks and threats will be minimized.

It’s a Time-Saver. 

When you outsource IT management services, you’ll save time with the efficient technology, as well as not having to go through the process of hiring and training an IT staff.

Proactive Monitoring. 

An outsourced IT support company can watch over a system around-the-clock and identify and fix any problems before they become a bigger issue.

Access to More (and Better) Resources. 

Outsourcing your IT gives your company access to additional services and resources that could greatly benefit your system.

Expert Staff On-Call.

The staff at an IT support company has years of experience and a level of expertise that would most likely be too costly to hire yourself.

Reduced Downtime. 

With the 24/7/365 proactive monitoring that outsourced IT companies can offer, your business will be faced with minimal downtime and greater businesses continuity.

Improved Efficiency. 

Since outsourcing can eliminate downtime, your business will see greater efficiency as customers will always be in reach of your services and products.

Work with the Latest Technology. 

An outsourced IT company can keep your business equipped with the latest product, newest upgrade or helpful tools that would be too difficult to keep up with yourself.

CTECH provides all the IT support Calgary business owners need as a built-in cost within our managed services platform. So, you simply get the best-rated tech support from a friendly, helpful team of technology experts whose main goal is to get your IT issues corrected in record time.

Further Reasons for Outsourcing Your IT Support in Calgary

Outsourcing can be defined as “the strategic use of outside resources to perform activities traditionally handled by internal staff and resources.” Outsourcing is a strategy by which an organization contracts out major functions to specialized and efficient service providers, who ultimately become valued business partners. And in some cases, outsourcing involves the transfer of employees from the company to the outsourcing company.

Why Should Calgary Companies Outsource Services?

There are many reasons why a company may choose to outsource certain business functions. Some of the most popular reasons include:

• Reducing and controlling operating costs.
• Improving company focus.
• Gaining access to world-class IT systems.
• Freeing internal resources for other purposes.
• Streamlining or increasing efficiency for time-consuming functions.
• Maximizing use of external resources.
• Sharing risks with a partner company (better risk management).

But these reasons aren’t enough to implement a successful outsourcing program. In fact, companies must ensure that they consider all of the components and are able to meet the requirements for successful outsourcing.

Requirements for Successful Outsourcing

In earlier times, cost or headcount reduction were the most common reasons to outsource. Today, the drivers are often more strategic and focus on carrying out value-adding activities in-house where an organization can best utilize its own core competencies.

The critical areas for a successful outsourcing program include:

• Clarity concerning company goals and objectives.
• A strategic vision and plan.
• Vendor selection.
• Relationship management.
• Properly structured subcontract and vendor agreements.
• Open communication with affects stakeholders.
• Senior leadership support and involvement.
• Careful attention to personnel issues.
• Short-term financial justification.

Let’s look a little closer at open communication and executive and senior leadership support.

Open Communication

Open communication and executive support are particularly important to a successful outsourcing process. Additional consideration should be for a workable Service Level Agreement (SLA), which is openly available, to all staff involved (which you get with CTECH).

Whatever the outcome of the outsourcing arrangement, managing change is fundamental to the success of the program. Assessing stakeholder requirements is the first part of this process, and having open channels of communication during this time are vital to success. Everyone concerned should be involved in the process.

Executive Support

Strategic objectives, such as outsourcing initiatives, must come from the top echelon of a company. Senior management must articulate the goals and objectives of the outsourcing initiative and communicate how the process will benefit the organization.

Today’s managers are looking ahead and recognizing that the responsibility for ensuring the success of their enterprise’s outsourcing initiatives does not stop when the ink has dried on the contract, but fortunately, you get a conscientious and involved outsourcing partner with CTECH.

How Good Relationship Management Helps Avoid Failed Outsourcing

The combination of uncertainty and lack of attention to critical details has created a present-day scenario where, according to The Gartner Group, 25 percent of outsourcing contracts will be renegotiated or canceled within three years. Ongoing management of the relationship is important. Senior management must stay involved during the implementation [and renegotiation] of the contract.

[Source credit: TheBalance.com]

CTECH is negotiation- and relationship-friendly, so we look forward to long and fruitful dealings with you and our outsourced IT support in Calgary AB!

With CTECH, You Can Outsource Your IT Support in Calgary with Confidence

Are you looking to outsource consistent, reliable IT support services for your company in Calgary? Contact CTECH Consulting Group at (403) 457-1478 or email info@ctechgroup.com for more information on outsourcing IT support in Calgary businesses across multiple industries can truly rely on.

Written by Carl Fransen

posted on February 7, 2018

Carl Fransen

My passion is to make my mark on the world in a positive and lasting way. I want to set an example for my son that his father can compete with integrity in today’s world, be very successful, and leave the world a better place for him.

Combining my technical/business-based education with a long career steadily progressing up the corporate ladder, I decided to build a company that held true to my values. So, I founded and designed the next generation of IT support firm: CTECH Consulting Group Inc. We are a completely automated, cloud-based IT company designed to compete against any other IT firm without the overhead. We promote a lifestyle to all our staff where they can work anywhere, at any time, access any information on any device that is relevant to their job, and collaborate with anyone they want to.