IT Support Calgary Businesses Can Inherently Trust

Providing IT Support Calgary Businesses Can Inherently Trust Really Can Be This Simple

It’s called tech support rage, and it’s being experienced by far too many of us. But, our ongoing and overarching aim is to provide the kind of IT support Calgary businesses just like yours can sing about. Really. You can read all about our success stories with business owners across market segments in greater Calgary.

Our #1 Mission: Counteracting the Rage-Inducing Tech Support Trend

Getting caught in a tech support loop — waiting on hold, interacting with automated systems, talking to people reading from unhelpful scripts and then finding yourself on hold yet again creates a peculiar kind of aggravation that mental health experts say can provoke rage in even the most mild-mannered person.

Worse, just as you suspected, companies (including some IT companies) are aware of the torture they are putting you through.

According to a survey conducted last year by the industry group International Customer Management Institute, or ICMI, 92 percent of customer service managers said their agents could be more effective and 74 percent said their company procedures prevented agents from providing satisfactory experiences.

Moreover, 73 percent said the complexity of tech support calls is increasing as customers have become more technologically sophisticated and can resolve simpler issues on their own.

Many organizations are running a cost-per-contact model, which limits the time agents can be on the phone with you, hence the agony of round-robin transfers and continually being placed on hold, said Justin Robbins, who was once a tech support agent himself and now oversees research and editorial at ICMI.

Especially frustrating when experiencing some IT support in Calgary is not being understood because you are trying to communicate with machines or people who have been trained to talk like machines, either for perceived quality control or because they don’t speak English well enough to go off-script.

“It’s utterly maddening because the thing about conversations is that when I say something to you, I believe I’m having an influence on the conversation,” said Art Markman, professor of psychology at the University of Texas at Austin and co-host of the podcast ‘Two Guys on Your Head.’

“And when you say something back to me that makes no sense, now I see that all these words I have spoken have had no effect whatsoever on what’s happening here.”

When things don’t make sense and feel out of control, mental health experts say, humans instinctively feel threatened. Though you would like to think you can employ reason in this situation, you’re really just a mass of neural impulses and primal reactions. Think fight or flight, but you can’t do either because you are stuck on the phone, which provokes rage.

Of course, companies rated best for tech support often charge more for their products or they may charge a subscription fee for enhanced customer care so the cost of helping you is baked in, as with Apple’s customer support service, AppleCare, and the Amazon Prime subscription service.

But, that’s not the case with CTECH. We provide you all the IT support Calgary business owners need as a built-in cost within our IT support services. So, you simply get “best-rated tech support” service from a friendly, helpful team of technology experts whose main goal is to get your issues corrected in record time.

Why CTECH is the Go-To Destination for All-Inclusive Business IT Support in Calgary

When technology issues occur, there’s no time to waste because wasted time equals wasted money. CTECH understands how valuable your time is. Our IT helpdesk service professionals are everything you’ve always wanted – responsive, knowledgeable, and timely.

• Choose your way to contact us via email, phone, portal, or our monitoring agent that’s installed on all of your PCs.
• Speak to friendly technicians who know what they’re doing and speak in plain, easy to understand terms – no tech-babble.
• Contact us anytime, 24/7, whenever IT support is necessary for you and your staff members.
• You can trust that we know what we’re doing. We can be onsite ASAP or use our remote management tools to start working on your tech issues immediately.

Technology issues are inevitable, no matter how much technology advances, so we have to be realistic about it: we’re not going to be able to eliminate EVERY possible issue that comes your way. Instead, we make our helpdesk services as simple and painless as possible so you can.

CTECH can help you take advantage of the right proactive IT solutions to be ready for any storm or flood, and we make sure your staff stays productive with the right technology to face the day:

• IT strategy and budgeting to help you make well-informed business decisions and technology investments while saving you money down the line by ensuring you’re making the most of your current technology.
• Network and email security to keep cybercriminals out of your business, and of course, to make sure your vital communications are accessible whenever necessary for you and your staff.
• Business continuity & backup to help you ensure fast and easy recovery in the face of any disaster, big or small, so you can always easily get back on track and back to work!
• Proactive monitoring and maintenance to keep your technology in the best condition possible, which helps you avoid struggles with IT issues that could drag productivity down.

As a business owner in Calgary, Alberta, you already know you’re not immune to disasters – from natural disasters such as floods, fires, and thunderstorms to malware and virus infections – you’re looking to prepare yourself against the inevitable, and that’s exactly what we’re here to do.

We’ve all heard the stories: businesses left unable to operate after a major flood or a data breach that results in hundreds of thousands of dollars in fines for a small business. You know how it goes, and you’re making the right choice to find an IT department that keeps you prepared and productive, no matter what comes your way.

CTECH specializes in proactive IT services and support for businesses in Calgary that do exactly that. We act as your entire IT department – keeping you prepared and ready to face the inevitable.

Ready for IT Support Calgary Enterprisers Like You Need to Do Better Business?

Are you searching for competent, non-rage-inducing IT support services for your company in Calgary? Contact CTECH Consulting Group in Calgary, AB for the top IT support in Calgary for businesses across multiple industries at (403) 457-1478 or email info@ctechgroup.com for more information.

Written by Carl Fransen

posted on December 22, 2017

Carl Fransen

My passion is to make my mark on the world in a positive and lasting way. I want to set an example for my son that his father can compete with integrity in today’s world, be very successful, and leave the world a better place for him.

Combining my technical/business-based education with a long career steadily progressing up the corporate ladder, I decided to build a company that held true to my values. So, I founded and designed the next generation of IT support firm: CTECH Consulting Group Inc. We are a completely automated, cloud-based IT company designed to compete against any other IT firm without the overhead. We promote a lifestyle to all our staff where they can work anywhere, at any time, access any information on any device that is relevant to their job, and collaborate with anyone they want to.